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Andrea Hanlon is the first person patients of Queensland Knee Surgery Clinic usually speak with or see. As Front Office Manager, Andrea takes appointments over the telephone, advises patients of any investigations that may be required before they see Dr Gallagher and welcomes them as they arrive in the Clinic. She manages the day to day efficiency of the practice and is able to provide assistance with the coordination of appointments and operation dates, arrange appointments with other specialists or radiology practices, explain hospital admission procedures and confirm fasting requirements. Her extensive experience in practice procedures and policies ensures that all patient queries are dealt with in a timely and professional manner.